Tuesday, November 7, 2017

How to Backup & Recover Data from Broken/Locked Samsung Phone

[Summary]:Broken Samsung phone's screen with passcode? Here are two ways to get pictures, contacts, messages and other data off broken/locked Samsung Galaxy phone with Samsung Kies and Broken Samsung Data Recovery software.

Problem: I broke the screen on my Samsung Galaxy S6 and I haven’t backed up any data from it. The phone is still alive,but it has a passcode and gets locked. So when I plug it in computer, Samsung Kies is not able to recognize it. Is there any way to backup Samsung with broken screen and passcode?I really want to recover data from my broken Samsung S6 with locked screen,is there any Samsung broken screen data recovery app could helps me?I am willing to pay for it.

backup & recover data from broken screen Samsung phone
Solution: Anyone would feel heart-broken when his phone gets cracked/shattered by accident. In this case, it is urgent to get important data off broken phone and make a backup before repair. Just read on the methods to recover data from broken/locked screen Samsung Galaxy S6/S5/S4/Note 5/Note 4 and Note 3.

Part 1. Restore Data from Samsung with Broken/Locked Screen with Kies


Samsung users must be familiar with Kies, the free data backup and resorting software for Samsung Galaxy S8/S8 Plus, Samsung Galaxy S7 Edge/S7/S6 Edge/6/5/4/3/2 and Note 8/5/4/3/2. If you are fortunate to back up Samsung with Kies before your phone screen is broken, then you can recover deleted or lost files from broken screen Samsung. Follow the steps as below:

Back up from Broken Samsung Phone to Computer with Kies


If you have back up your Samsung phone with Kies before, then you could skip this part. If not, refer to this part: Back up Samsung with Kies. You should notice that the different Kies version is suitable for your different Samsung phone version.

What data Kies supports backing up


Contacts, S Memo™, S Planner, Call log, Message, Videos (internal memory), Music (internal memory), Photos (internal memory), Miscellaneous content files (internal memory), Ringtone, Applications (internal memory), Alarm, Email account information, and Preferences.

Restore Backups Data to Broken Screen Samsung Phone


For smashed screen Samsung phone, the real problem is that you cannot unlock your phone to let Kies recognize your phone. So for removing this barrier, you need to do as following:

Step 1.Go to Samsung's official web page, and log in your Samsung account.

Step 2.Click the "Find my phone" button, then you will find an option on the left hand side of the interface to unlock your phone remotely. Click it and wait seconds, and the progress bar will be filled to say "Your phone is now unlocked".

Step 3.Connect your Samsung phone to PC with USB cable, and click "Backup/Restore" tab > "Restore data" > Select the backup file from the drop-down box to recover your phone backup to your device.


1. This Method is not working on Samsung S2 and S3.

2. This service is not available in USA.

Part 2: Retrieve Data from Broken/Locked Screen Samsung Phone with Broken Android Phone Data Recovery


Broken Android Phone Data Recovery is one of key feature in Android Data Recovery program,it can help you recover messages, contacts, pictures, videos, call logs, WhatsApp data, documents etc. from Samsung S6/S5/S4/Note 5/Note 4/Note 3 with broken screen, locked screen, black screen, cracked screen.What’s more,this Samsung data recovery tools enables you to recover deleted or lost files from almost all Samsung devices,including Samsung Galaxy S8/S8 Plus, Galaxy S7/S7 Edge, Note 8, Galaxy A9/A8/A7/A5, Galaxy C5/C7/C9, Samsung Galaxy Ace and more.

Download Windows Version Download Mac Version

Steps to Recover Lost Data from Broken Samsung Galaxy with Locked Screen


If your Samsung phone screen is cracked, locked and cannot input the password to unlock the screen and tap "Trust", then you need more steps to fix your Samsung phone and extract the data from the broken screen Samsung.

Step 1.Connect Broken Samsung Phone to PC


Launch Android Data Recovery on your PC and click “Broken Andorid Phone Data Recovery” feature on the left option, and select "Start" to enter the repairing feature of your phone, so that you can do not need to tab your phone screen.



Step 2.Select your Phone Model


In this step,you will be asked to select the device model and only some specific Samsung models are supported. Please check on the list on the interface. 



Step 3.Put Samsung Phone into Download Mode


Select your phone name and model and click "Confirm" > follow the three-step guide in the interface to enter the download mode and click "Start" to wait this software to download the recovery package to fix your phone.

1) Power off the phone.
2) Press and hold Volume "-", "Home" and "Power" button on the phone.
3) Press "Volume +" button to enter download mode.



Step 4.Fix your Samsung phone and Unlock it


After download repair package complete,the program start fixing your disable Samsung phone successfully, after that,this program will scan your phone data directly.



Step 5.Analyze, Scan and Preview Pictures, SMS, Contacts and more Stored in Samsung Phone


After fixing your disable Samsung phone successfully, the program will scan all exiting data from your Samsung phone directly,including contacts, SMS, photos, videos, WhatsApp chat history and more.


Step 6.Recover Files from Samsung with Broken or Locked Screen


If you want to recover lost or deleted files from your phone,please switch to “Android Data Recovery” to scan it since your phone fixed successfully.Finally,you can checkmark the data on your Android phone and click "Recover" to extract the data from your broken-screen phone.



Free download the Broken Android Phone Data Recovery for Windows and try to extrac broken phone data data back.

Download Windows Version Download Mac Version

Fix your Phone and Extract Data Back from Broken Samsung Phone


1. This broken Android Phone Data Extraction feature is only available for broken Samsung Galaxy Note 3/4/5, S4/S5/S6, and Galaxy Tab Pro 10.1.

2. You can follow the steps to extract the data from your screen-cracked Samsung phone, or password-forgot phone.

3. You can only back up the existing data on your Samsung phone to PC. For the deleted items, you have to turn to Part 2 for help.

4. Fix crashed, frozen or locked Android phone to normal and extract data for backup on Windows 10/8/8.1/7.

5. Fix frozen, crashed, black-screen, virus-attack, screen-locked phone to normal.

6. Extract messages, contacts, call history, WhatsApp, photos, etc. from broken phone.

You can learn the steps from the video below: